Poor planning and implementation

As much as we understand that covid regulations need to observed and followed the manner in which these regulations have been implemented should not be preferential and take away from customer experience, I booked a training session with my personal trainer at virgin active new market , only to be in a queue for over an hour but people who booked classes entered without waiting in a queue, this is absolutely disgusting as the message is other non-class training members time and experience should be wasted. In addition there’s no set method of the staff controlling this 1 hour limit thus people can train, show and eat while a long queue accumulates