Poor & Pathetic service by Virgin Active South Africa

So I took a 1 year contract with virgin active in November 2019, I was told that I'd get 2 months free and the contract would only start deducting in January, I attended once in January and then asked for a suspension on my account due to the corona virus and lockdown in March. They froze my membership during lock down and they never tried to call me to ask me if I am continuing with the gym or not since we are still on lockdown. my understanding is that they should try to ask me if I am still be able to go to the gym or not so that they can unsuspend my account, but they have decided to unsuspend it on their own, thereafter my contract should have ended in November, yet they have still been deducting for December, January and now February, yet to my own knowledge, my last act was a suspension and I know that I'm no longer under contract, even though they have been taking money from my account which does not belong to them nor that I have consented too, they still have the audacity to tell me I'm in arrears with them, R1200 taken from me that I never anticipated or planned for, and they're still asking me to pay more. What kind of nonsense and injustice is this? As for the customer care line, they're arrogant and unhelpful. I hope this will be sorted out by Virgin Active South Africa or I will look for other avenues to expose their poor conduct of business.