Poor management of account

I have joined Virgin active Polokwane Thornhill on the 26 January 2024 on the same day I activated my Discovery vitality for the discount benefit. Today is the 30th of April 2024 and the discount benefit still hasn’t kick in. They are still deducting the full membership amount from my account. I am so disappointed at how this is managed and they keep telling me that they have reported the matter. My account is managed by Thato Montwedi.