Poor Maintenance (Virgin Active - Horizon View)

I am writing to formally raise a complaint regarding the condition and maintenance of the Virgin Active Horizon gym facility.

There have been ongoing issues with the spinning bikes, many of which are broken and can only be adjusted using a number 13 spanner. This is highly impractical and unsafe for members who expect fully functional and user-friendly equipment. Despite numerous complaints being submitted to head office by several members, there has been no visible action taken to resolve these concerns.

In addition to the equipment issues, the overall standard of the gym is deteriorating. Much of the equipment appears outdated and poorly maintained, which negatively impacts the training experience.

More concerning, however, is the state of the changerooms. There is a noticeable presence of ****roaches, which raises serious hygiene and health concerns. While we understand that fumigation may be conducted from time to time, it is clearly not effective or frequent enough to address the problem.

As paying members, we expect a clean, safe, and well-maintained environment. The current conditions fall significantly short of these expectations.

We kindly request urgent intervention to: • Repair or replace the broken spinning bikes • Upgrade and properly maintain gym equipment • Address the hygiene issues in the changerooms with effective pest control measures • Provide feedback on the actions that will be taken and timelines for resolution

We trust that this matter will be treated with the seriousness it deserves and look forward to your prompt response.