Poor human relations to clients

I"m writing to ex[press my dissatisfaction and disappointment towards the service I received today from your client care centre. I was once a member and formally cancelled my membership in 2009. I was assured about the cancellation.

To my surprise when I called the call centre to be transferred on the collection, I spoke to Thandi she couldn't assist, she was very rude and I decided to call again I spoke to Zandi, she was very rude, even worse she dropped the call on me. Honestly for 10yrs if I was owing, I should have been notified much earlier. I am not prepared to pay anything as it is not my fault. In future, please inform your client care centre to have proper human relations and serve the clients the best way as that keeps the company afloat.

I'm very disappointed with the service I got today because my intention was to join as a member