Poor help and assistance

Both me, my wife and two sons are members at RHK Virgin.<br> We have struggled to sort out our online profile for a while now.<br> See Email below as sent yesterday and still no response.<br> People and advisors at RHK only keen to help if your are a new client so they can pocket the commission.<br> no after care or service.<br> <br> <br> --- Original message ---<br> From Martin Pretorius <br> Date: 09/06/2015 10:17 (GMT+02:00) <br> To [Email Removed] <br> Subject Virgin - Log in problems <br> <br> Hi<br> <br> Hope someone could help me.<br> A while ago I went to your branch in Amberfield (Rooihuiskraal).<br> My wife has a membership with you guys and we are struggling to sort out her online booking.<br> Reason being is she has changed jobs and had her old email address registered on your system. <br> As she now has changed her email address and previous one is not valid we can't enter her profile. <br> No one at your branch can help us or even attempt to assist as I believe there should be something we can do! <br> Can we please have your IT guys assist on this?<br> Please contact me as I never ever get help from the branch.<br> Hope to hear from someone soon!<br> <br> - No one has called her since.