Poor follow up and admin from Customer Care.

<p>I requested a membership from Virgin ActiveBerea to Kingspark Berea via telephone. The Customer Care Consultant advised me that my bank account would be debited immediately with the transfer fee. I accepted. Unbeknown to me, this was not done. I had started using the new gym and after the 3rd visit I was not allowed access into the gym. I was told that I had not paid the transfer fee. It was humiliating!!! The Receptionist was kind enough to assist me by calling the Customer Centre. The Customer Service Agent, Fathima firstly refused to speak to me and gave the Receptionist a hard time. She wanted the Gym Manager who was not there at that time to handle the query. I could see this and insisted on speaking to her. It took her quite a few minutes before she allowed the gym Receptionist to hand over the phone to me. We discussed the reason for the change of gym. We moved on to payment and I did tell her trhat I had authorised the Consultant to debit my account. Fathima insisted that I was asked by the Consultant on the telephone during the transfer request to pay Cash at the new gym. This was not true. She refused to accept what I had told her. Eventually, she agreed to review tapes of my telephone discussion with the Consultant revert. It has been almost two weeks and I havent had any feedback. NOT GOOD ENOUGH! </p>