Poor financial management at Virgin Active

While the Virgin Active gyms facilities are enjoyable, it is not worth engaging with this company due to the ********** financial management of their customers. We had several experiences during COVID where we had frozen in the required time period and they still charged us their high fees. Takes several months to obtain a refund and sometimes not ever (!) despite repeated emails, phone calls, and interactions with staff at the local gym. Recent experience of my husband giving notice was even worse. Form filled timeously in person at the gym with staff (no offers of incentives to stay or queries why he was leaving) has resulted in the full amount being deducted on 1st April via their ubiquitous debit orders which appear to be impossible to halt. The time and fruitless effort to deal with this company is ridiculous! Shame on you, Virgin Active! - for treating your long-standing over 60 customers with such disrespect!