Poor Facilities at Virgin Active Sunninghill

I have been a very active member of Virgin Active Sunninghill since 2022. Since joining I have tried every week requesting assistance from the Captain of the day with a few issues. 1. The water coolers do not provide cold water 2. The gym floor is always dirty, the oryx lady walks around and make notes, but the same piece of dirt lies around for at least a week. 3. The paraplegic toilet is meant to cater for paraplegics and mixed gender families eg. A mother and son or a father and daughter, yet there is no privacy or air circulation in there while using the facility. My son is too young to use the mens bathroom alone and too old to go into the ladies change rooms. Surely after all these years in a South Africa with so many single parents you could cater to this need. 4. There are no facilities for pre teens and you won’t allow my 11 year old on the floor upstairs. He is too mature for the activities in the kid zone. 5. There are never enough ropes or handle bars, equipment is broken and dated, and the leg braces are worn out.

We pay a membership fee for each one of us yet we are treated as though our voice does not matter.

We need you to do better