Poor Despicable Service from the Virgin Active Contact Centre and Staff!

Poor despicable service from the Contact Centre… One would swear that these calls never get audited, or if they do the Quality Assurance department does not know what the hell they should be looking out for.

I have given an instruction to have my banking details changed in October 2022 since that time I have suffered this agony of my account not getting billed, leaving my account in arears, me calling the Contact Centre for assistance, speaking to different consultants that does not seem to know what they are doing! One tells me to go onto my bank app and accept the mandate or make payment manually when I follow the process the amount is not deducted…

My card getting declined when I attempt to enter the gym because I am in “arears” …Once again calling the Contact Centre staying for almost an hour on the line to have the issue resolved and eventually, I said I would like to cancel my membership, now I have been getting notice that my account is in arears, can someone tell me WHAT THE HELL is going on there! I can't believe this brand is associated with Discovery and Vitality to “Live well” I have endured so much stress just getting my banking details updated…my goshhhh!!!