POOR CUSTOMER SERVIE

My son's membership fees account is in arrears due to your failure to correct the account. I received 50% membership discount for 3 months (July-September 2023), however, on the 3rd month (September 2023) full membership fee was debited contrary to the discount offer. I then reversed the debit order and then contacted virgin active regarding the matter and paid R340 on the 02/10/2023 through a link sent to me.

To my shock and surprise today my son's card was blocked for the 2nd time and due to outstanding membership fees of R170. This is very disappointing as i contacted you the 1st time this incident occurred last year (2023) and i was assured that the matter has been resolved. It is now evident that it was a lie as my son's account is still having R170 arrears which i have no idea where it comes from. Please resolve this as it is really inconveniencing and disappointing that such a big company is failing to resolve this matter for so long.