Poor Customer Service - Virgin Active

I signed with Virgin Active in February 2018 telephonic-ally and after asking to receive a 'welcome gift' which is a kit bag as being advertised on the website.

Virgin Active have given multiple reasons for not being able to give me this i.e. No Stock at ALL clubs, not having joined a physical club but rather over the phone, having had a membership in the past etc.

Agents and management in the call center are unwilling to assist and *********** in providing customer service. I spoke with Sheryl Forfyth who advised that she will not put me through to her superior Clifton Roberts as he will be unable to assist.

It is disappointing to deal with a company which is a world renowned brand, displaying pathetic customer service.