Poor Customer Service - VA Durbanville

ZERO STARS IF IT WAS AN OPTION

This has been the second morning I have arrived at the Virgin Active Durbanville branch at 5am in the morning to be told the can’t open due to load-shedding. This is purely bad customer service. 1. Surely you have all your customers cellphone numbers - a notification will be a good start! 2. Most people booked classes - you have their email addresses as well - a notification will be great informing them of the issues experienced!

Or at least a general communication informing customers that the branch is experiencing issues with its power - BUT JUST NOTHING!!!!

Unacceptable !!!

Simply telling me to go to another branch does not work!