Poor customer service from branch manager

I sent this compliant in Feb on the 5tg of Feb and till today no response...I am totally disgusted by the lack of customer service and downright rude attitude received from the branch manager of virgin active Richards bay this morning! I have never dealt with a more arrogant "manager" at any branch before since I have been a member.

I needed a place to work from this morning, as I am seeing Clients in the area and needed to draft some quotations urgently as well as submit an assignment I have due. I walked into the branch where I always gym when I visit, and I plugged my internet router as I needed a stable and high speed connection. As I was busy trying to log onto the internet , suddenly it stopped working. This Manager had decided to walk over and unplug it, without even bothering to ask who it belonged to first. There were only three tables there, it would have been simple. Besides, this is NOT his property, and therefore he had zero right to touch it. Had he wanted it unplugged, the decent thing to do would have been to approach me and request that I unplugged it myself.

He then turned around and asked if it was mine, then telling me it isn't allowed and put it onto my table. Again, he had no right to even touch it.

First of all I was in the middle of something and he had the audacity to disconnect it without informing me to me and he disrupted my work.

I do not connect to the WiFi at this club simply because the password is never displayed at the reception as you enter like all the other virgin actives across the country. It also is not always stable and reliable, and as I said, the work I needed to do was urgent. I have taken my router to the Gateway branch plenty of times, and have never been told its not allowed. It makes no sense as it is my property that I pay for. I also pay a Virgin Active Contract, and pay for meals at the Kauai. So my hard earned money is spent here, and I don't expect to be treated with such disrespect.

I then asked him why he didn’t speak to me about it first. He rudely responded rudely. I then asked him who the branch manager was, because his behavior did not display that of someone with a leadership role and s****s. He then told me he was the manager of the club, and I was shocked. He didn’t apologize for what he did, and he just walked away.

I find this type of behavior towards long standing loyal members very unsettling and uncalled for. Even the Receptionist, Jade, who noticed how unpleasant he was towards me, came over to apologize. She was far more professional and respectful than this "Manager".

I would like this to be dealt with at a higher level, as I will not stand for being treated this way when I pay monthly to use your facilities.