POOR CUSTOMER SERVICE

Virgin Active call center agents are quick to phone you as soon as your account is in arrears pay take over a month to resolve a simple issue. I was in arrears and was over billed by Virgin Active so ended paying R380 more. I've asked this amount to be credited to my account and its going for two months without assistance as my request just falls on deaf ears. But when I am in arrears my phone rings relentlessly from Virgin Active yet they DO NOT WANT solve a simple issue of crediting my account. The assistants at Tramshed have sent POPs over and over again but Virgin Active just seem to ignore it. This is the worst customer service I've seen and am seriously considering changing my membership to another gym because of this poor service and disregard for customers.