Poor Customer Service!!!

I have been querying an issue related to what they call “a legacy account issue” on an account payment issue that affects me getting into the gym.I’ve been dealing with this issue for weeks, I’ve even contacted head office even after calling them this issue still persists. It doesn’t seem like anyone is doing anything to assist and I am frustrated, annoyed. There’s nothing more embarrassing than being stopped and asked about my account when trying to gym it’s BS. As a loyal paying customer I’m at a point of looking for a new gym to find peace. It’s sickening, this can’t be life!!