Poor customer service

I emailed in on 28 June 2021 to cancel gym contracts for my wife and myself.

I received a response mentioning that I'd be assisted within 48 hours.

I heard nothing until 21 July, which was another automated message.

It's now 10 August and I finally decided to call in to cancel the contracts.

After calls dropping and me randomly being transferred between consultants mid conversation, I have managed to cancel our contracts. However, the consultants were not able to assist with backdating my request to the original date - as promised in the email auto responses.