POOR CUSTOMER SERVICE

Virgin active jBranch westgate mall mall mitchells plain

Since may Month 2023 the branch made an error of payment not they expecting me to pay it. My 1st debit was for June 2023 as per agreed sale man Jody Witbooi I have had no satisfaction and they have thus far rendered poor customer service. Spoke to Managment last week Wednesday 2nd August Oscar Tshikila all diplomat after 6 days no response. UNPROFESSIONAL,........I have spoke to the head office on 2 different occasions , 1 is Yushra and Other Selino, and they confirmed the branch needs to do the reversal on their side. Thus far they have done nothing.

Again Customer service has gone through the window, easy to get clients signed up but when you face issues regarding the club they take forever to resolve or come up with solutions..

Head office needs to deal with this swiftly and I'm awaiting feedback.