Poor customer service @ Northridge mall VA

Response to my complaint re health and safety:

A: 4 missed calls on a Monday morning which is a tad bothersome. I think most people can relate as Mondays are quite busy.

B: "Sorry", but see C

C: Actually we denounce your complaint based on the fact that in two years, no other doctor has complained to us about this so therefore we cannot except your rationale as legitimate.

D: "Doctors are always available". A phrase used to denote the sacrificial nature of the job and a willingness to help actual people in emergencies. This willingness is toward our patients, not companies who waste our time to tick a useless box on a sheet.

E: "The staff need to practise calling for doctors in emergencies." This is perhaps a bit derogatory. Even so, this practise can be maintained without hassling your clients by calling a dud replacement word for practise's sake.

F: "My cousin is the biggest/best urologist in the country". I don't know if this statement was meant to validate C above, or intimidate me professionally. But it's not really relevant, and not exactly a "known title".

This level of service is a new low to me. The argumentative nature with which my complaint was challenged only serves the notion of "untouchable".

I advise that a person with competency/training/willingness rather be given this task as the response has turned out to be more aggravating than the initial event.

Regards