Poor customer service and management

<p>Where to begin, firstly a few of the staff on the floor are very unhelpful and when approached its an issue for them to asssit the memeber and majority of the staff just stand in the corner playing on their cellphones or go stand in the spinning studio when it is empty and just play on their cellphones instead of helping memebers out.</p> <p>Secondly, i forgot my card at home this morning , fully aware of the 3 time non-card access rule so i asked the lady at the desk if i could please enter my id as people do when their card is forgotten at home and she gave me the most dirtiest, judgemental look along with a rude comment. So i preceded to ask her what's up with the dirty look and after some snide comment from her the manager, whom i might add was equally unfriendly gave some cheeky remarks too and continued to be very rude and argumentative. I am baffled at how a manager can act like that towards paying members.</p> <p> </p> <p>Very unimpressed at the unfriendly staff and management at the Century City Virgin Active!!!</p>