Poor customer service and account management

My son and I have been blocked out of virgin active for the passed 4 months yet I have never missed a single debit order nor has a payment bounced from my account due to insufficient funds. I have been receiving calls from the account’s department stating that my account is in arrears from very rude consultants and I have stated that I am not, and explained that the issue is clearly with their system . I went to the key west branch with my bank statement for further assistance which they gladly took in and called head office on my behalf where they too get very rude consultants who just hang up or place the call on hold. I have also called several times to be assisted on the matter including yesterday and even completed a survey at the end of my interaction .however I received a call again today from a very unpleasant woman (this is my 5th encounter with such attitude), who isn’t willing to listen to my concern . I am being billed for a service that I cannot access simply because Virgin active is managing their accounts poorly it’s unfair that I have to pay , be locked out of the facilities and endure harassment from I’ll-mannered call centre agents . It should not be my responsibility to follow up as I have comp**** with all my contractual obligations .