poor customer service

<p>this is a letter i wrote to virgin acti</p> <p> </p> <p>I was extremely happy when virgin active chose to open in overport as<br />at last i had a gym walking distance from me. However this turned to<br />disappointment when i discovered there was no swimming pool, which i<br />use often.The membership options that you offer are too inflexible as<br />there are times when i dont swim and have to travel to kings park when<br />i could just go round the corner. I think that a lot of people are in<br />this situation and would benefit from an adjustment you could make. If<br />you are a member of a particular club, you should be automatically<br />allowed to use one other club nearer to you which has lower<br />facilities.I tend to swim once a week which means i could use overport<br />for most of the week.</p> <p>I know virgin being a company concerned with the environment would<br />wish to curb unnecessary travel and this adjustment would make a lot<br />of difference. If this adjustment is not made, i may have to consider<br />joining planet fitness which is very close to where i work.Please<br />consider my proposal.</p> <p> </p> <p>The response was dismissive</p>