Poor customer service

I signed a 2 year contract just before COVID .My contract ended in January 2022.Receivwd absolutely no prior notification that my contract will expire soon and requesting my permission for my account to be on a month to month basis. So my monthly payment was R700 pm ,Only we phoning them to enquire when my contract is expiring were I informed that my contract was switched to a month to month basis . In total Virgin Active deducted close to almost R8000 without my permission.

As per any contract, the service provider will make contact with you to enquire whether you wish to either upgrade or continue with your current contract.This normally occurs either a month or two before your contract expires.