Poor Customer Service

Very poor experience from Head Office.

A few months back, I closed the bank account that my VA debit orders were going off from. I notified VA in advance that I was closing this account and provided them with the necessary information of my new account, asking them to please start debiting this new account going forward. A VA service agent confirmed all was in order and that going forward my new account will be debited.

After this and 4 months in a row, I received an sms saying that I missed a payment. My gym access would be blocked each month and I would have to pay manually at the club before they would grant me access. After each month I phoned VA on their servicing line and each month I was told that the error was on their side and that they would resolve it. This issue was never resolved and kept happening.

In January 2026, I decided to move gyms and cancelled my VA membership. VA confirmed that my membership was cancelled.

Today, I received an sms from VA saying that I missed my February 2026 payment. This is absolutely nonsense and is messing up my credit score.

Absolutely shocking service, VA. I am very disappointed and frustrated. Please improve your service offering to your clients. Completely unacceptable!