Poor Customer Service

On 20 Feb 2015 An exercises Step class on the time table on the net was meant to start at 530pm. We waited outside the studio for the 430-530pm class to end up until 545pm without anyone communicating with us. We then enquired only for the virgin active staff member to go in the class to find out from the \manager "who was attending the class. he informed us that the 430 class would run untill 630pm. We enquired of him why this is not stated on the Internet programme and he advised that its not possible to show 2 hours on the Internet. In this day and age Virgin active can not update a time table correctly on the Internet !!!<br> We then enquired why there was not a single virgin active staff member attending to us to advise us of the same"