Poor customer service

About 1.5 weeks ago I visited the Virgin active Bedfordview .When I got home I realized I forgot a pair of shoes in the locker - deep in the shoe recess. I called immediately & was told by the receptionist that she can't go into the male change rooms. So I suggested sending a male as one would expect. Without hearing any conversation with someone else, I was told the locker was used & they will have to check once the club closed. I called the next morning and was told that they cannot reveal if anything was sent to lost and found - I must come in person to check. A friend went to check & there was nothing. I called to speak to the manager & had to speak to a 2nd in charge who said she will inform the manager. I called the next day & the manager Shelly said she will investigate & come back to me . The next day I visited the club & again I was told that the manager will contact me - still waiting . I accept that it's my responsibility to check my stuff but I find that the staff did not help prevent theft - possibly even by their staff. It's the principle of telling someone that you will call them back & never do. Your line - How can I move you ? - try how can I move myself to help!