Poor Customer Service

<p>The Virgin Active in Welkom is the worst gym to exercise at. First of all the staff are very uneducated and unprofessional. The main complaint that I have about this gym is that they took advantage of me financially. On October 2nd, 2016 I paid the R400 fee and I showed the receipt from my cell phone to the receptionist. On October 15th, 2016 I logged into my FNB account and I noticed that Virgin Active took another debit order. The multiple receptionists had the audacity to ask me for my bank statement which is ******* because I had confirmed it with FNB which also resulted in me blocking their debit order. When I tried to tell them their mistakes they act very stupid which leaves a bad impression on the gym. I want to terminate my contract and I have contacted Head Office in Cape Town and the Virgin Active in Welkom and they have refused to check their bank statements. They want a cancellation fee of R1600 which is unacceptable because they do not learn from their mistakes. I am appalled with this gym and all I am asking is to have my contract terminated with immediate effect. </p>