Poor Customer Etiquette

So I had a normal contract at the gym which I then upgraded to a premium membership (use of any Virgin Active gym in South Africa) and activated my Vitality. My debit order would go off on the 28th of each month for the old membership. Therefore I started the new membership on the 26th knowing that my debit order price would come off. . . To cut a long story short, I was charged twice this month. On phoning the call centre they said I would be receiving the money back between the 7th and the 14th of this month. Today is the 16th and when I phoned the call centre today, the person I spoke to said I will be receiving my money at the end of the week. . . It s very frustrating that companies are so quick to take the money out of your account, but when it is time to pay back they will make you wait forever for your money.<br> <br> I have had enough of this. It is time for a change