poor customer care

my wife, daughter and I have had a membership with virgin active since 2013 and at the point of joining, we had been advised that our daughter would be a free member until the age of 18 under a legacy prograne that they had. what we were not told is that my daughter would not be given the same access rights as I have and now she can only access the gym during off-peak hours and I, during peak hours. This has menat that she can. ot attend when I attend. I have spoken to several staff at the Fairie Glen branch and in particular - Nkululeko, a senior at team leader and no one has been able to solve this but everyone of their staff admits that they have made an error. I am being asked to pay an additonal amount every month (R150) for a mistake that was created by virgin active stuff. Once again, I note the level fo cooporate dishonesty that we are faced with as customers. I hope you will think twice about using virgin active, there are many good alternatives that are more personalised. Its a shambles at VIRGIN ACTIVE....