Poor Communication skills & service delivery

Poor Service delivery, Customer Service & Accounts. In August VA contacted me informing me that my account was in arrears , I normally pay my membership 6 months in advance to avoid the monthly debit orders and charges, I gave the agent the go ahead to debit my account for R600.00 and of which the transaction was approved from my bank , 1 September gym membership was debited which was rd, October membership was debited November membership was debited , December membership was rd., So since October i have been speaking to VA i sent proof of payment which they informed me that my proof on my bank statement was not legible. it was only up until 02 January 2022 that they addressed my payment which has been finally allocated after 5 months of calls and over 30 emails. I requested a statement of account not received, I also requested 5 months free membership in lieu of inconvenienced caused due to none use of gym because when I went to the gym they informed me that my account was in arrears now imagine when i have paid the account so I don't like to be embarrassed I just waited for VA to rectify the account , I was given 2 months membership in terms of the Debit orders. but i wand 5 months more , I cannot be explaining my situation to everyone in the employ of VA and they don't action my request. The fact of the matter I was not breach of my contract, VA is the liable party as they did not allocate funds timeously. All that I require is my statement of account my 7 months free membership for inconvenienced caused (currently received 2 Months due to debit order)