Poor communication

You ask me if i want to freeze my payments, I say yes. The mail address you give is incorrect it seems. I them send a separate mail to your news e-mail and get no reply. And today you have debited my account..... Your message did not reach some or all of the intended recipients.

Subject: Important update from Virgin Active Sent: 18 Aug 2020 18:01

The following recipient(s) cannot be reached:

'***.' on 18 Aug 2020 18:01 Server error: 'Invalid recipient'