Poor client service

The manager at the branch there is not client centric, I signed up on the 22nd of June 2019 and I was helped by Judy she was very friendly and helpful, j was told that my first debit would go off on the 25th of each month there after the next payment date will be the 20th which was my preferred date all and well.

To my surprise that didn't happen I woke up to an SMS from my bank advising of a returned debit from Virgin Active dated the 1st of July, I called back the club and spoke to Judy and she refferd me to the call centre, I called the centre and they said their policy doesn't have the option that was given to me and that all payments go off on the 1st then only after that van I change the date. I called Judy again and she advised that she doesn't understand why that was done because her system says that everything was captured correctly and that the first debit was supposed to go off on the 25th of June as discussed. She said she will take it up with a manager and she will call me shortly. I was happy with that.

When the manager called things just went sideways. I'm already annoyed that there is a returned debit in my account because Virgin Active didn't keep to what was offered to me and then he asks me why didn't I call to follow up when I didn't see a debit on the 25th and that it's my duty to make sure that there is always money in the account so that they can get their funds

Firstly I'm aware that I'm supposed to pay, but it is not my job to call you guys and ask why is there a delay in debits that's Virgin Active's duty, secondly there is a reason why we have agreed on debit dates. To ensure that there is enough funds in the account

I'm so disappointed in the service from the manager there then he says I must call head office because he will not refund my return debit that was their fault in the first place

If it were up to me i would really cancel the contract and look for something better, but I guess I'm stuck with you guys for the next 12 months.