Poor cancellation process

Dear Virgin Active Customer Service,

I am writing to formally lodge a complaint regarding the ongoing issues I have been facing with my membership cancellation. My membership details are as follows:

- Membership Number: *** - Cancellation Date: 18th March 2024 - Prorata Payment Date: 1st April 2024 - Payment Amount: R146

Despite canceling my membership on the 18th of March 2024 and paying the prorata amount of R146 on the 1st of April 2024 as per your instructions, I am still receiving threatening phone calls indicating that my account is in arrears.

I have contacted your customer service multiple times, and each time I am assured that my issue will be escalated to a manager for resolution. However, despite these assurances, the problem persists, and I continue to receive threatening calls.

This situation is causing me undue stress and inconvenience, and I request urgent attention to resolve this matter. I kindly ask for the following actions to be taken:

1. Immediate confirmation that my membership has been canceled effectively from the 18th of March 2024. 2. Cease all threatening phone calls regarding arrears, as my account should not be in arrears after the cancellation date and payment made. 3. Provide assurance that no further action will be taken against me for any alleged arrears.

I expect a swift and satisfactory resolution to this matter. Please acknowledge receipt of this complaint and provide a timeline for when I can expect a resolution.

Thank you for your prompt attention to this urgent issue. I look forward to your swift response.

Sincerely, Heather Delaney ***