Poor and Deceptive Sales Team

This review is more regarding the poor and deceiving service I've received from the sales and management team at Virgin Active Bellairs. I had joined Virgin Active in November 2022 at the Bellairs Branch. The sales consultant I was dealing with had promised me 4 free months on my membership if I had joined immediately. However since then I've only received 2 free months and we are now nearing the end of April. I've queried it on many occasions and kept getting excuses from the same sales consultant that their accounts team is managing it or they had problems with their system. The accounts manager had advised they will look into and I haven't heard from them since. The sales consultant then told me there is nothing she can do and I must log a call with their head office. I had lodged a complaint in mid March with the head office. I had sent them proof of WhatsApp messages I had with the sales consultant where she had offered the free 4 months. After that I had received no update from Virgin Active until I followed up beginning of April. Head Office advised that they sent the complaint to the manager at Bellairs to explain as Virgin Active, as a group, did not post any promotions that offer 4 months free membership. They advised that Bellairs Virgin Active have not responded to them after I did a second follow up. Till now I have not received any further update from Virgin Active and I have not received the extra 2 months free as promised or even cash incentive. I believe I have been deceived by Virgin Active and it seems that they do not care and just ignoring this issue. I believe the consultant **** to get me as a client and now Virgin Active are hiding from taking accountability and responsibility. It is so unfair to have been lured in by such a reputable company. I am trying now to lodge a complaint with Consumer Affairs so that I can make it known to them that what was done is unjust, unprofessional and in the line of treating customers unfairly.

Unfortunately there isn't an email address for their customer complaints only their contact number ***. But I have added the Managing Director of Virgin Active.