POOR ADMINISTRATIVE FUNCTIONS

What is the point of your admin email accounts, your app and My Virgin Active portal if nothing works, its been months! - callback requests do not work. - no access to upgrade/ downgrade memberships options (you still have the cheek to say an admin fee will be charged if we dont use the self service option yet it doesnt work) - no access to account statements or contracts - no response to emails

This is poor from VA and Im on the verge of cancelling my membership