Poor Admi

I am dissapointed in Virgin Active Admin, 2 profiles were created under my name, meaning they double debited my account for sometime, then after several attempts to correct i was informed it has come right because every month i would be told i am in arreas but i would have paid. Now i am referred to MBD for an error on their system why should i pay twice every month. I am extremely annoyed. I need them to fix it am tired.