Poor Accounting Service

Good Day, Following a request to rejoin Virgin Active Cornubia after Discovery Vitality launched a discount on Joining fees, I was advised that I have an outstanding balance of R380.00 from a previous membership, which was cancelled over 3 years ago. I then queried what was the amount outstand for and why I was not informed regarding this amount previously, the club sales agent told me that he cannot help me on this and I must call the collections call center that they will help. I called collections and, they advised that they tried to call my husband twice, in 2015 and then again in 2016, however could not get through. I then confirmed that my email, telephone and residential address was the same and they confirmed that they were correct, so I went on to ask why I was not sent an email, letter or why was I not contracted directly, they agents said that he checked, and no-one had made the attempt to contact me in these methods. I then told him that according to the debt collection cpa, that it is over 3 years that I cancelled my membership and there was no communication to me to try and collect this money, as well as my membership went through via a debt order, why was the debt not processed to collect this money, he told me that he was going to get his manager to call me. After a while a manager called me and advised that if I request that the debt must be written of then I will not be allowed to join the gym again. I then told him that is not fair, it is not my fault that VA did not contact me to pay the outstanding balance, which till now I don’t know what that is for. He then advised that he can meet me half way and they can write of 50%, but I must pay the balance of the 50%. Why must I be held responsible for VA’s bad bookkeeping? R190.00 is nothing in this day and age, but it is an ethical thing, how can you guys work in this manner. How can you hold an innocent person at ransom and say that if I don’t pay the money that I will not be able to join Virgin Active? You are willing to lose a customer membership over R190.00? Kind Regards, Yashika Naicker ID Number: ********** 036082 Contact Number: ********** 661