Poor account service from Virgin Active

I have a virgin active account that I pay for my daughter. She is a student. We work through discovery health. The account is for their Potchefstroom branch. When she comes home to Nelspruit it's a issue to gim. Then Virgin. Active move her account to Nelspruit and the cost is R200 more. When she goes back to Potch then the cost is R60 to move the account back to Potch. Now the account moved to Nelspruit by itself. So this month they debited R200 more although she is in Potch. Now it will cost R60 again to move it back to Potch and she was not even in Nelspruit. We tried to fix this before Month end and they promised it's fixed and the cost won't be more but it is not fixed and the installment went of with R200 extra just like that. This account just chop and change by itself and I just have to keep paying. They don't give a dam. And the people at Virgin active Nelspruit is very unpleasant to work with. Potch virgin active tried to assist. So I need the account fixed . I need my R200 back and I need that no R60 is taken because my daughter was in Potch the entire time. Virgin active system changed the account by itself!!!!!