Policy enhanced theft by own employees

<p>Virgin Active has a policy where they encourage their own employees to break open lockers after hours. They claim that it is their policy, but once that action is authorized they keep the clients stuff in a bag so it can be collected at a later stage. This is not true as I had this experience about 2 months ago and so lost some stuff. I reported this issue to a range of imcompetent managers but with no success. The end results was for Virgin Active HQ to get involved. They asked for a list of goods that I have lost and they will claim it back from their insurance. No feedback is being given up till now and is always the same answer, someone will phone you back shortly.</p>