1 reviews | Active since Jun 2012
Policy change - New Activation -Daylight Roberry
Hi,<br> <br> this is the third time this has happened where I'm expected to pay registration fees due to policy changes. <br> Each time R1100.<br> The first time I understand at inception of my Vitality contract and I paid it. <br> Thereafter Vitality was moved from my Medical Aid to my Life policy and once again I was charged a R1100 fee. <br> I have since left Vitality and moved to Own Your Life with Liberty and despite being an on going member of the same gym I'm being told that I must pay a new activation fee. <br> <br> What for? What value am I getting for a new R1100? <br> I asked the question at the Gym and the consultant told me this is the rule and that's that. <br> <br> I can't accept this to be the rule as a continuing member. Policies at insurers evolve all the time. You can't expect to hold people ransom to stay at one provider with your crazy activation fees. <br> <br> This is a *******.<br>
Thank you so much for taking my call today.
On behalf of Virgin Active please accept my apology for the frustrations.
As discussed, I explained that the activation fee is a requirement from the Corporate Rewards program you a choosing to join Virgin Active through.
Please look out for my email as requested.
Best regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active please accept my apology for the frustrations.
As discussed, I explained that the activation fee is a requirement from the Corporate Rewards program you a choosing to join Virgin Active through.
Please look out for my email as requested.
Best regards
Robyn
