Please re-consider signing with them

Virgin active complaint If you are considering to join a facility where you can work on your physical health with like minded people please take the time and read through the following;🏃♀️➡️🏋🏻♀️🥊🚴♀️ - Despite the already high fees that you pay as a member as well as a recent increase that is way higher then the expected in these challenging Financial Times, this is what you will get ……💰specifically from the Key West Facility - In the ladies toilets you will find the stench to be unacceptable due to the She-bins not being cleaned as often as necessary.🚽 - Please don’t just walk into an open toilet as you will most likely end up finding someone making use of it with an open door. - The benches that was “upgraded” unfortunately only allows for 3 ladies at a time to change. - The sauna is an absolute NO GO ZONE as the ladies are using this platform to wash and clean themselves. No one wears any clothes or make use of a towel which makes it a health risk that no one can even comprehend.☠️☠️☠️ - For the past 2 weeks using the swimming pool, I find debris floating around, specifically a Mr Price slip which makes one wonder how often is this pool being cleaned - again a health warning!!!🤢 - When you walk up the only stairs available to access the equipment and classes, you need to move out of the way for every body builder carrying some form of weight and having someone making a video - Safety Risk??? - The rowers I am sure has been in that gym way before I started training pre 2004. The seats will just come to a sudden halt or the chain will come undone - Safety again?🚣♂️ - The treadmills, oh, where to begin. Just as you start to get into a nice rhythm it stops completely which makes it a bit like a “Ride at an amu*****t park” Pray tell you don’t end up hurt or losing something! Or even better on a YouTube channel of how not to do it.😵💫 - The spinning bikes in the class was reduced in numbers during the Covid period, and yet was never increased again. So, when you lucky and it’s only one of the bikes that I’m sure was handed down from a previous clubs upgrade having issues you won’t get to attend the class. Often, the mic/radio system won’t work and then the poor instructor must make do and keep everyone happy. - There is no fans available, sorry I can’t mention the Aircon system cause that is non existent. 🤯 - The equipment is run down and limited, yet their members contributions are not? - The staff, I do not have enough words to praise them!!! That is the ONLY positive you can take credit for. It would not be correct of me to only mention one or two names. Thank you guys for always being the light on the very dark tunnel!!!🙌🙌🙌 Where to from here Virgin Active Key-West. From a legal perspective, all members, irrespective of their contracts have a “Legal Out” without paying any penalties. Why you would ask? If you refer to all contracts signed as a member you should be protected by Virgin Active, but, unfortunately they failing miserably on Health & Safety issues. I am not posting this for a mere response from Virgin Active. I want commitment in how and when all issues will be fixed. If not, please respond to my complaint in writing as my next step will be the Ombudsman that will gladly do an investigation that will be fair to all. Regards