1 reviews | Active since Oct 2015
Please CANCEL and REFUND me!!!
I signed up at VA Ballito on June 5th. This was due to the consultant advising me of an off-peak plan which allows me to train from 7am-4pm and 7pm-9pm. I was also told that if I trained around 25x by September then I would be given R800 cash back .I then relocated to Richardsbay and when I tried transferring my membership to the same plan, i was informed that the plan does not exist and the premiums are higher.I contacted the consultant and he told me that he was only doing me a favour and that there is nothing he can do. He then said I must give him a week so he can come up with something. Months past and I had no response. I contacted the manager and was referred to the GM. After an investigation, the GM said I can cancel but VA would like to keep me as a member and honour their word for a year. I refused and without my authorisation, he informed me that my membership is transferred. During this time, I made personal commitments and moved further away from the gym. He then sd that I would not have cancelled if the conditions were met. I rep**** stating that I would not have signed up if I hadnt been **** to.<br> I also never used the gym at all. I WANT ALL PREMIUMS REFUNDED!!!
Thank you so much for taking my call today.
On behalf of Virgin Active please accept our apology for the level of service received,
I have liaised with the Cub General Manager and the concerns will be addressed accordingly.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active please accept our apology for the level of service received,
I have liaised with the Cub General Manager and the concerns will be addressed accordingly.
Kind regards
Robyn
