RG
Rishen G

1 reviews | Active since Oct 2015

08 Oct 2015, 18:46

Please CANCEL and REFUND me!!!

I signed up at VA Ballito on June 5th. This was due to the consultant advising me of an off-peak plan which allows me to train from 7am-4pm and 7pm-9pm. I was also told that if I trained around 25x by September then I would be given R800 cash back .I then relocated to Richardsbay and when I tried transferring my membership to the same plan, i was informed that the plan does not exist and the premiums are higher.I contacted the consultant and he told me that he was only doing me a favour and that there is nothing he can do. He then said I must give him a week so he can come up with something. Months past and I had no response. I contacted the manager and was referred to the GM. After an investigation, the GM said I can cancel but VA would like to keep me as a member and honour their word for a year. I refused and without my authorisation, he informed me that my membership is transferred. During this time, I made personal commitments and moved further away from the gym. He then sd that I would not have cancelled if the conditions were met. I rep**** stating that I would not have signed up if I hadnt been **** to.<br> I also never used the gym at all. I WANT ALL PREMIUMS REFUNDED!!!

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply09 Oct 2015, 13:46
Official
Hello Rishen13,

Thank you so much for taking my call today.

On behalf of Virgin Active please accept our apology for the level of service received,

I have liaised with the Cub General Manager and the concerns will be addressed accordingly.

Kind regards
Robyn