JC
Jacques C

1 reviews | Active since May 2012

29 Dec 2015, 10:23

Pleas debit my account?!

Guys, I've been a member of your gym for 2 or 3 years now. Since the beginning of my membership, you deduct my gym fee from my cheque account around the 1st of each month, and that's that.<br> About 3 months ago I acquired a credit card for my trip overseas this December, because it's cheaper to draw money with a credit card abroad.<br> I've just returned from my trip, and now all of a sudden I'm denied access to your gym because 'YOU CAN'T DEBIT MY GYM FEE ANYMORE'.<br> So I ask, WHY NOT?! For goodness sake, what has changed, Virgin? Why is it not possible for you to debit my cheque account the same way you have for the last 3 years, just because I used my new credit card abroad?!<br> Is there even a rational explanation?<br> Seriously, pls go and debit my cheque account, THE SAME WAY YOU HAVE THE LAST 3 YEARS, so I can get back in the gym!!!

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply29 Dec 2015, 11:56
Official
Hello Clif7#7,

Please accept our apologies for the inconvenience caused.

Thanks for giving me a chance to explain what went wrong with your debit order.

As soon as we received the relevant documents, we will do the necessary.

Please don't hesitate to give us a call if you need any further assistance.

Kind Regards,
Tracy-Lee