mB
maryka B
1 reviews | Active since Nov 2014
30 Mar 2015, 19:09
pilates instruction does not pitch up for class
Today the 30th March 2015 is the 3rd time I RUSH to Pilates class and then no pilates instructor pitches up for the class!!!! Very BAD service. I also lodged a previous complaint with the manager of the gym and the club v manager. Jaco phoned me I explained the very serious complaint he promised to phone me back and I to this day still waiting. I feel the montana branch is falling very short on service!!
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Virgin Active South Africa's replyOfficial
31 Mar 2015, 15:13Hello m.bannister,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you!
Your concerns have been addressed with management and they will address the instructor accordingly as we need to be consistent with our service delivery.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you!
Your concerns have been addressed with management and they will address the instructor accordingly as we need to be consistent with our service delivery.
Kindest regards
Robyn
Virgin Active South Africa's reply31 Mar 2015, 15:13
Official
Hello m.bannister,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you!
Your concerns have been addressed with management and they will address the instructor accordingly as we need to be consistent with our service delivery.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you!
Your concerns have been addressed with management and they will address the instructor accordingly as we need to be consistent with our service delivery.
Kindest regards
Robyn