SR
Sidney R
1 reviews | Active since Nov 2014
17 Mar 2015, 07:17
Phone ****** - no response
Two weeks ago (02-03-2015) my phone got ****** out of a LOCKED locker at Virgin Active Balfour Park. I reported the incident and filled out an incident report. I was told that the branch manager would contact me. I received no contact from the branch manager so inquired again at the front desk who said that the branch manager would definitely contact me. I have yet to be contacted.<br> <br> I did not have a phone whilst waiting for manager feedback which was very inconvenient. I eventually had to buy a cheap phone to tide me through.
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Virgin Active South Africa's replyOfficial
17 Mar 2015, 16:01Hello sidrub,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the incident and lack of information received.
As discussed, your written claim will be sent through to our insurers and feedback will be given to you directly from them.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the incident and lack of information received.
As discussed, your written claim will be sent through to our insurers and feedback will be given to you directly from them.
Kindest regards
Robyn
Virgin Active South Africa's reply17 Mar 2015, 16:01
Official
Hello sidrub,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the incident and lack of information received.
As discussed, your written claim will be sent through to our insurers and feedback will be given to you directly from them.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the incident and lack of information received.
As discussed, your written claim will be sent through to our insurers and feedback will be given to you directly from them.
Kindest regards
Robyn