Phone ****** at Virgin Active Eastgate

I had my locker broken in and my phone was ******. I submitted a claim because I believe there was negligence on their part. I that hour the ***** went through several people's locker and stole about 4 phones and cash, not a single staff member went into the ladies bathrooms although they are stationed in these rooms. Secondly, how could the ***** pass the checkpoint at the front desk. If she was a new member and have never visited the gym (Eastgate) how was she allowed to sit in the bathroom the entire time to observe, plan and execute her nefarious acts. How can she not be traced since they have her ID, picture and banking details on the system, and lastly, how does the ***** leave and not be scanned out. Or most important why is the scanning system on the exit not been operational for the past year. Furthermore, Virgin Active South Africa has not responded to me about my claim for compensation. If you value your customers, I would have expected you to be more empathetic for the loss and trauma I have experienced.