1 reviews | Active since Jun 2015
Personal trainer unprofessional
I'm a member at VA Gateway. Train 6 days a week & my fiance joins me every Friday for a workout and obviously guides & helps me through my workouts. I asked my friend to join us today for a workout but my fiance did not train today, but still came to help us. We were about 10min's into our workout when Amy Boast (personal trainer) approached us & asked me very rudely if this man is personal training us. So I said no, he's just helping us like he does every friday, he's just not training with us today and then she told me well she needs to know as they pay a lot of rent to train their clients and he comes in and does it for free, so I told her again he's not personal training us & then I was told he must go train us somewhere else. I think this is extremely rude for a personal trainer to approach a member in this manner and then telling me THE MEMBER to go train somewhere else. I felt very violated. I've never once experienced such bad customer service from anybody in the gym. Someone needs to sort this personal trainer's attitude out cause she's giving that gym a terrible name. I will take this matter further. It's not stopping here on hellopeter.
Thank you for taking my call today Charmaine.
We are terribly sorry to learn about the incident you had.
Please rest assured that this matter will be addressed internally and efficiently.
Kindest regards
Robyn
Thank you for taking my call today Charmaine.
We are terribly sorry to learn about the incident you had.
Please rest assured that this matter will be addressed internally and efficiently.
Kindest regards
Robyn
