Payment Issues and Rude Call Center

Get your act together, every month you debit my account for my membership but you only sometimes debit the same account for my sons' (who is under 13) membership. I then get payment links and pay immediately only to get called the next day and told I haven't paid but when the records are checked I have paid but the payment hasn't been allocated. In both these calls I confirm that payment must be debited off the same account going forward.

Now today I get another phone call saying I haven't paid and when I say I did pay and it was confirmed but the payment had to be allocated the lady just puts the phone down on me. I suggest you have better training for your staff as that is completely unacceptable.

Please also fix your finance department as how can you sometimes debit my account for my sons membership and then suddenly you stop?