HB
Henry B
1 reviews | Active since Jan 2011
02 Feb 2015, 19:20
Payment deducted before due date
Once again I have been debited on my account for my February gym fee due 1st February on the 31st January. This bad practise was reported on previously and I was given the assurance that this would not happen again. Please refer S 40 (1) of the Consumer Protection Act (Unconscionable conduct). What you are practising is *******!! Please debit my account in accordance with our contract (payment on the 1st of the month) otherwise my debit order will be withdrawn. This is now the third time that I have reported this (yet the practise continues) so as a result I impose a R1,000 fine on your account!<br> .
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Replies (1)
Virgin Active South Africa's replyOfficial
03 Feb 2015, 16:15Hello Dutch601,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
As per our telephonic conversation, please look out for an email from me confirming our arrangement going forward.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
As per our telephonic conversation, please look out for an email from me confirming our arrangement going forward.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
Virgin Active South Africa's reply03 Feb 2015, 16:15
Official
Hello Dutch601,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
As per our telephonic conversation, please look out for an email from me confirming our arrangement going forward.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
As per our telephonic conversation, please look out for an email from me confirming our arrangement going forward.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn