Paying for something I did not sign up for. Lack of response from Virgin Active.

About two months ago I signed up for the virgin active promotion, where you get free membership until December and then only pay from January. I signed up specifically for this deal because I hurt my ankle and needed to become use to the gym environment. I asked the consultant if this was possible taking out the 3 months membership- he confirmed and even asked the manager to help him with the sign up.

Virgin active started billing me R554 per month (regardless of what I was signed up for). Apparently you could not take up that deal with a three months membership but the consultant and manager signed me up for exactly that and I only found out that it was not possible after I started getting billing notifications. I consulted with them about this since it was not what I signed up for. The consultant promised to get back to me after I took off to visit the branch and said that he would call back the next day. He never did. I am also not getting through on their landline. These consultants are just concerned about signing up people and don't attend to queries. I am currently paying for a membership offer that I did not sign up for and that I am struggling to sort out. I have decided to take them on about this.

This is **********. If you want to sign up for a deal and get something else and not being able to sort it out (while time lapse and you pay for membership that you are not supposed to pay for and not even attending) you should visit Virgin Active. They also don't respond to queries or get back to you. I am not willing to pay for something I did not sign up for.